Refund & Exchange Policy

  • 💫 Bella Exchange & Refund Policy

    At Bella, your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, we’re here to help.

    🗓️ Return & Exchange Window

    You may request an exchange or refund within 14 days from the date you receive your order.

     

     

    🔄 Exchange Policy

    • Items can be exchanged for a different size, colour, or another product of equal value.

    • If the new item is of higher value, the difference will be charged. If it is of lesser value, the difference will be issued as store credit.

     

     

    💸 Refund Policy

    • Refunds will be issued to your original payment method or as store credit, based on your preference.

    • Please note that shipping fees are non-refundable.

     

     

     Conditions for Exchange & Refund

    To be eligible for an exchange or refund:

    1. Items must be unused, unwashed, and in their original condition with all tags attached.

    2. Items must be returned in their original packaging.

    3. Items must not be from our Final Sale or Clearance collections (these are non-returnable).

     

     

    How to Request an Exchange or Refund

    1. Contact us via [insert WhatsApp or email contact here] within 14 days of receiving your order.

    2. Provide your order number and reason for return or exchange.

    3. Our team will confirm eligibility and guide you through the process.

    4. Once we receive and inspect your returned item, your exchange or refund will be processed within 5-7 business days.

     

     

    Return Shipping

    Customers are responsible for the cost of returning items to us unless the item received was incorrect or defective.